Effective Date: July 2, 2026

Wallace Energy ("Wallace Energy," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Wallace Energy customer portal and related services available at https://wallace-energy.app/.

By using the application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the application, we may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Service address

• Customer account number

• Payment-related information (processed securely by our payment providers)

• Communications with customer support

Account Information

When you create or access an account, we may collect:

• Username

• Password (stored in encrypted or hashed form)

• Login activity

• Account preferences

Device and Usage Information

We automatically collect certain information, including:

• IP address

• Browser type

• Operating system

• Device information

• Pages visited

• Features used

• Date and time of access

• Diagnostic and performance information

2. How We Use Your Information

We use your information to:

• Provide customer account access

• Process payments

• Schedule deliveries and service appointments

• Respond to customer inquiries

• Improve our website and application

• Maintain account security

• Detect fraud or unauthorized activity

• Comply with legal obligations

• Send important service notifications

With your permission where required by law, we may also send promotional emails or marketing communications. You may opt out at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in

• Remember preferences

• Improve application performance

• Analyze website traffic

• Enhance the user experience

You can control cookies through your browser settings. Disabling cookies may limit certain features of the application.

4. Payment Information

Payments made through the application may be processed by trusted third-party payment processors.

Wallace Energy does not store complete payment card numbers on our servers. Payment information is handled using industry-standard security practices by our payment providers.

5. How We Share Information

We do not sell your personal information.

We may share information with:

• Payment processors

• Website and application hosting providers

• Customer support providers

• Analytics providers

• Service providers assisting in business operations

• Government agencies when required by law

All third-party providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide our services

• Maintain customer accounts

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Choices

You may:

• Update your account information

• Request corrections to inaccurate information

• Opt out of marketing emails

• Request deletion of personal information where permitted by law

• Request access to the personal information we maintain about you

Certain information may need to be retained for legal, accounting, or operational purposes.

9. Children's Privacy

The Wallace Energy application is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Services

The application may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

• Know what personal information is collected

• Request deletion of personal information

• Correct inaccurate personal information

• Request access to your personal information

To exercise applicable rights, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date and post the revised Privacy Policy within the application.

Your continued use of the application after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact Wallace Energy using the contact information provided on our website:

Website: https://wallace-energy.app/

Or contact our customer service department through the contact methods provided by Wallace Energy.